SHIPPING POLICY

Free Standard Shipping For Orders Over $100* 

For all orders that are above $100, Avenue is excited to offer FREE standard Shipping. 

For orders below $100, our standard shipping is $5.95

* This applies only to orders shipped with the United States of America 

 

SHIPPING INFORMATION

Most orders will be shipped within 1-2 business days of being placed. As soon as your order has shipped, we'll send you an email that includes all of your tracking information so you can follow your order right to your door.

During times of high order volume we may need more time to ship your order and we greatly appreciate your patience. Our number one priority is to ship orders to you are quickly as possible!

Please note we only ship on business days (Monday-Friday, excluding Federal holidays within the United States).

 STANDARD

EXPRESS

PREMIUM 

FREE FOR ORDERS OVER $100 or $5.95

$17.95

$26.95

Available to US Customers only


Typically arrives 7 to 10 business days after being shipped to the contiguous US. For deliveries to AK, HI, APO, FPO and US Territories, please allow 20 business days for delivery.

Express delivery is not available for AK, HI, APO, FPO and US Territories.


Typically arrives 3 to 4 business days after being shipped

Premium delivery is not available for AK, HI, APO, FPO and US Territories.


Typically arrives 1 to 2 business days after being shipped.

Based on your shipping address, we determine the most efficient shipping carrier for your order. Carriers that may be used include the U.S. Postal Service (USPS) and FedEx.


Avenue offers FREE STANDARD SHIPPING on all orders over $100 for US customers. For orders under this threshold, standard shipping is $5.95. Shipping discount will be applied automatically at checkout for eligible orders.

Based on your shipping address, we determine the most efficient shipping carrier for your order. Carriers that may be used include the U.S. Postal Service (USPS) and FedEx.


Express Orders placed after 1:00 PM (CT) will be processed the following business day.


Adverse weather conditions may occasionally delay delivery of expedited shipments.


Expedited shipping only speeds up the shipping process. We still need time to process and fill all orders. If you choose ‘Express Shipping’ the clock starts at the time the shipping provider picks up your order from our warehouse.


In rare occasions, a shipment may experience a delay in delivery and not reach you in the time expected. If your expected delivery date has passed, please check your order status online or call customer service at 1-888-843-2836.

Based on your shipping address, we determine the most efficient shipping carrier for your order. Carriers that may be used include the U.S. Postal Service (USPS) and FedEx.


Premium Orders placed after 1:00 PM (CT) will be processed the following business day.


Adverse weather conditions may occasionally delay delivery of expedited shipments.


Expedited shipping only speeds up the shipping process. We still need time to process and fill all orders. If you choose ‘Premium Shipping’ the clock starts at the time shipping provider picks up your order from our warehouse.


In rare occasions, a shipment may experience a delay in delivery and not reach you in the time expected. If your expected delivery date has passed, please check your order status online or call customer service at 1-888-843-2836.

INTERNATIONAL SHIPPING

Unfortunately, we are unable to ship internationally at this time.

 

How Can I Track My Delivery?

Once your order has been shipped, we send notification to the email you provided when you order. This notification should include a tracking number which you can use to track your package from our distribution center right to your door.

We also include the tracking number in the account order history of registered users.

NOTE: if you don't see delivery information when you click on your order-tracking link, don't worry. Occasionally, there may be a 24 hour delay in viewing tracking progress from the point of our transmission to the shipper's first scan at one of their destination points. We ask that you please allow sufficient time for the shipper to provide updates regarding the progress of your order prior to contacting us.

As soon as we release it to a shipping carrier, you can track it from our distribution center right to your door.

 

Using a P.O. Box as a Shipping Address

We encourage you to use a street address as your ship-to address. When you use a street address, it's much more likely that your order will be shipped by a carrier who provides timely and accurate online tracking information.

We are happy to send your order to a P.O. Box via USPS, but tracking information may not be available.

 

Shipping to Multiple Addresses

At this time, we do not offer the ability to ship to more than one address for one order.

To ship to more than one address, you must place a separate order for each address.

 

Track Return

If you returned an item with our Customer Return Label via FedEx Smartpost Networked with USPS: Utilizing the tracking number associated with your label, please login to fedex.com to see if the package has been received by us.

After we receive your package, check your order status to see if we have processed your return. Once we have, the status of your item will change to Returned.

Return processing typically takes up to three weeks from the time you mail the return. Please allow sufficient time for returned item(s) to be received and processed.

 

What do I do if I have questions about my order?

Visit our Contact Us page or Call avenue.com at 1-888-843-2836.