- Shipping Charges
Orders Under $75
Orders $75 or more
Ship-to-Store (7-10 business days) $4.95 FREE
*Ship-to-Store is available for select Avenue Store locations only.
- How do I place a Ship to Store order?
- All items on avenue.com are available for ship to store, except gift cards and e-gift cards. This convenient feature allows you to shop online and pick-up your purchase in-store!
- Place the item(s) in your bag and click the begin checkout link.
- Once in checkout, select the “Ship order to my avenue location” option.
- You will be given the opportunity to search for the store using either the city and state or zip code.
- Your search results will include a list of eligible ship-to-store locations, click the select button for the store you would like to ship to. Only one store may be chosen per order. If no stores appear, select another zip code or close the window and choose to ship to an alternate shipping address (i.e. your home) during the checkout process.
- You can then proceed to the next phase of checkout.
- After you place your order, you will receive a series emails from us:
- Order confirmation email: verifies we have received your order. Do not proceed to the store yet.
- Ship Confirmation email verifies that your order has been shipped and the credit card charged. You will receive a tracking number in order to monitor the shipping status of your order.
- Pick Up Notification email lets you know when your shipment had arrived at the store.
- Can I expedite my shipment to the store?
When items are shipped to an Avenue store, they are eligible for ship-to-store shipping only. You can expect your order to arrive at the store within 7-10 business days.
- Can I track my shipment to the store?
Yes. Items are shipped using FedEx Ground. You will be provided with a tracking number in your shipment confirmation email.
- When can I pick up my order at the store?
- You will receive a notification via email once your package has been delivered to the store and it is ready to pick up. You will also receive email reminders at 7 days and 14 days, until the package has been picked up.
- Your package must be picked up within 21 days of the store receiving your package. After 21 days, any unclaimed items will be returned to our warehouse and you will receive credit for the item(s) (less a return fee of $8.95) within 30 business days. A reminder email will get sent out when the package is shipped back to our warehouse. This will be the final notification you receive.
- What information do I need to pick up my order?
Please bring a copy of your order confirmation email and a valid government-issued photo ID.. You will also be asked to sign for your order when you pick it up.
- Can I have someone else pick up my order for me?
No, the order must be picked up by the customer who’s name is on the package and shipping invoice.
- What do I do if I want to return my order?
When your order arrives and you can return or exchange it at the avenue store! If you would prefer to return your order to avenue.com, please visit our returns page. If you have any questions, please feel free to contact us.