Returns & Exchanges
- What is Your Return Policy?
Avenue will gladly accept returns or exchanges of unwashed, unworn merchandise within 60 days of the original purchase with original tags attached. The following items are not available for return or exchange: 1. All outlet purchases, which include items with .88 endings; 2. Clearance items US $16.96 and under or any item US $9.99 or under.
Avenue will not accept a return of merchandise that has been:
- Missing any tags.
All returns are subject to evaluation by Avenue and we reserve the right to refuse return of items not in the condition that they were purchased in or that are damaged or destroyed.
Refunds for items returned by Mail: You will receive a credit in the original form of payment, less shipping and handling charges EXCEPT on Celebrate Special Occasion Dress purchases. Original shipping charges are non-refundable. Please allow up to four (4) weeks for your return to be received and processed.
Refunds for items returned In-Store: If you have your invoice and paid using an Avenue Credit Card, Visa, Mastercard, Discover, American Express, or Avenue Gift Card, you will receive a refund to your original form of payment for the merchandise amount. If you return in-store and used any other form of payment, including but not limited to PayPal, you will receive an Avenue merchandise gift card for the merchandise amount. Original shipping charges are non-refundable. A valid driver's license or ID is required for returns without a receipt. Excludes Celebrate Special Occasion Dress purchases and Loralette items.
- Does My Return Meet the Criteria?
The satisfaction of our loyal customers is our #1 priority. Having said that, please make sure that you are certain that you love an item before you remove the tags. We will not accept any merchandise without the original tags attached. When items are returned that do not meet the return criteria, you will be contacted via telephone and email once per day for 3 days. Customer Service will give you 2 options for your merchandise. If we are unable to contact you after 3 days, your items will automatically be donated to charity.
Here are the options:
1. You may pay $8.95 to have your merchandise shipped back to you.
2. We will donate your items to charity.
- How Do I Return an Item by Mail?
We're sorry to hear that you will be returning an item(s). Please allow up to four (4) weeks for your returned item(s) to be received and processed.
For International returns, please click here.
FIRST THINGS FIRST... Please let us know the reason for exchanging the item, using the reason codes listed on the front of your invoice. (You can provide us with up to 2 return reason codes.) Before you select a return option, take a moment to make sure you've enclosed your invoice before you seal your return package. Also, take care to wrap your return package securely.
FOR INVOICES WITH THE FedEx SmartPost Networked with USPS RETURN LABEL
Place the self-adhesive Customer Return Label provided on your invoice to the front of your package. Keep the stub for your records. You'll need your tracking number to check the status of your return. Now, select an option for the low cost of $8.95. Celebrate Special Occasion Dresses are not charged a return shipping fee.USPS
- Leave package in your mailbox
- Request a free pickup at usps.com/pickup
- Hand the package to any USPS carrier
- Drop-off at any post office
- For your nearest USPS office, go to usps.com or call 1-800-275-8777
- Drop off at your nearest staffed FedEx Office, Authorized Ship Center or World Service Center (please DO NOT use a FedEx drop box)
- To find the nearest FedEx location, go to fedex.com or call 1-800-463-3339
FOR INVOICES WITHOUT A RETURN LABEL, OR TO RETURN VIA ANOTHER CARRIER
Please wrap your package securely, enclosing the invoice with the item. Please use your original packaging when possible. Return to the address on the label located on the front of your invoice. Your package can be mailed using your carrier of choice. Using this option, you must pay for the postage at the time of the return.
Please return merchandise to:
10300 Sanden Drive
Dallas, TX 75238
Please allow 3-4 weeks for your refund. We will issue a credit to your original method of payment less shipping & handling charges. For credit card orders, please allow 1-2 billing statements for your credit to appear.
(Note: if your return disqualifies you from "multiple item" pricing, your invoice will be adjusted to the single unit price. Items returned on deferred orders will have the charges and credits processed at the time of the return.) We cannot refund shipping & handling charges or return postage.
- Can I Return My Online Purchase to a Store?
You may return unworn or unwashed merchandise with original tags attached within 60 days of the original date of purchase. Because all stores do not carry all merchandise, your invoice may be required to properly credit you for your return in-store.
If you have your invoice and paid using an Avenue Credit Card, Visa, Mastercard, Discover, American Express, or Avenue Gift Card, you will receive a refund to your original form of payment for the merchandise amount. Shipping & handling charges are non-refundable.
If you have your invoice and used any other form of payment, including but not limited to PayPal, you will receive an Avenue merchandise gift card for the merchandise amount. Shipping & handling charges are non-refundable.
If you do not have an invoice, you will receive an Avenue merchandise gift card for the lowest selling price in the store. Shipping & handling charges are non-refundable.
Please note: International orders, Loralette items and Celebrate Special Occasion dresses cannot be returned to an Avenue store.
- Can I Track My Returned Item?
Absolutely, provided you returned an item with our Customer Return Label via FedEx Smartpost Networked with USPS. Utilizing the tracking number associated with your label, please login to fedex.com to see if the package has been received by us. After we receive your package, check your order status to see if we have processed your return. Once we have, the status of your item will change to Returned. Return processing typically takes up to three weeks from the time you mail the return. Please allow sufficient time for returned item(s) to be received and processed.
- Has My Return Been Received?
Checking the status of a return is easy, simply View Your Order Status. When your return has been received, it will be listed on your order status as returned-along with the date we received and processed it.
If you're a registered user, or gave your email address to us over the phone, a Return Received email will be sent directly to your email address when your return is received and processed. Please note, a "delivered" UPS scan does not indicate complete processing of your return. Please allow approximately 7 business days from delivery to completely process through our system and generate your return credit.
- How Do I Exchange an Item?
Exchanges are a breeze. Easy instructions are listed on the back of your invoice, and a self-adhesive return label has been enclosed for your convenience. Please let us know the reason for exchanging the item, using the reason codes listed on the front of your invoice. (You can provide us with up to two return reason codes.) Please note: return postage is not reimbursed EXCEPT on Celebrate Special Occasion dress purchases.
Please follow packing and mailing instructions above in the How Do I Return an Item? section.
Credit card exchange orders can be processed quicker by phone by calling us toll-free at 1-888-843-2836. For an exchange order, we'll issue a credit to the credit card on the original order. You may see a debit and credit for the original transactions or the two transactions may offset one another. The original credit card will be charged for the exchanged item. If you want to exchange an item and not phone it in, or if it's a cash order you're returning, please complete the order blank on the back of your invoice. Please allow 2-3 weeks from the time you return your package for it to appear online.
To check on the status of your exchange, please check your Order Status.
- Has My Exchange Been Processed?
All exchanges are processed as new orders, which will show as an exchange on your order status. Check the status of your exchange online now! Please allow 2-3 weeks from the time you return your package for it to appear online.