Ordering is quick, easy and secure. Our online ordering system provides you with all the necessary links, prompts and messages to ensure order accuracy and to help you have an enjoyable shopping experience.
Add at least one item to your shopping bag and then go to checkout (or click the Shopping Bag button below the search box).
During checkout, you can select shipping options, add billing and shipping addresses, and enter payment information.
Please review your order before it is final, to ensure everything is correct. You may go back to your shopping bag at any time and make changes to the color, size, or quantity of an item.
We accept the following credit cards for online purchases: Avenue®, VISA®, MasterCard®, Discover®, and American Express®, as well as PayPal. Please note that we do not accept cash, personal checks or money orders. We also do not ship orders C.O.D.
At the end of your checkout process, we will provide you with online message notifying you that your order is being processed. You may print this message for your records. Subsequently, you'll receive an official order confirmation via the email address in your account profile.
Call us toll-free 6:00 am - Midnight ET at 1-888-843-2836
Please note that we do not accept cash, personal checks or money orders for online or phone purchases.
If you would like to place an order using a merchandise gift card, simply enter the number of your merchandise gift card in the gift card box at checkout. If the amount on the merchandise gift card doesn't cover your purchase, you will be asked to provide an additional method of payment.
The Product Search box enables you to look up an item using a word description. Ex: red blouse. You will then be shown the selections for that item as well as other colors and styles available. You can also browse through the site by clicking on the categories in the top navigation.
Find something in our catalog or direct mail piece you want to purchase? Type the item number from the catalog into the Search field and click "Go".
At this time we are not offering gift cards / e-gift cards.
Gift Cards and E-Gift Cards
For plastic cards, please scratch off the silver strip to reveal the card's PIN number. For E-Gift Cards, the email will contain both the card number and the PIN number. For online purchases, you will be required to provide the card number and the PIN number with each use. Purchase amount will be deducted from the card balance until the value is fully used. Gift Cards and E-Gift Cards cannot be used to purchase other Gift Cards or E-Gift Cards. Please safeguard your card and keep your original receipt. Except in certain circumstances or as required by law, the value of a Gift Card and E-Gift Card, including any remaining balance, cannot be redeemed for cash or check, cannot be applied as payment to any account, and will not be replaced if lost, stolen, destroyed or used without permission. Your card number and PIN number are required for all inquiries. Use of the card constitutes acceptance of these terms and conditions. Issued by Avenue Gift Cards, Inc.
Checking the Balance of your Gift Card and E-Gift Cards
To check the balance of your Gift Card and E-Gift Cards or call 1-888-843-2836.
Coupons and Discounts
Coupons and discounts are not applicable towards the purchase of Gift Cards and E-Gift Cards. If your order contains both gift cards and merchandise, applicable coupons and discounts will only apply to your merchandise total, minus any gift cards.
Lost or Stolen Gift Cards and E-Gift Cards
Except in certain circumstances and you have proof of purchase and the card number, Avenue is not responsible for lost or stolen gift cards. Treat your gift card like cash. Keep your original receipt and safeguard your card.
Are Gift Cards and E-Gift Cards Taxed?
Taxes will not be applied to the face value of your gift card purchase; however, the $1.95 shipping fee on plastic Gift Cards may be taxable in AL, AZ, CA, CT, DE, FL, GA, IL, IN KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, VA, WA and WI.
Can I Reload my Gift Card or E-Gift Card?
We cannot reload gift cards at this time.
Do Gift Cards and E-Gift Cards have an Expiration Date?
No. Gift cards do not have an expiration date.
Can I pay my Avenue® credit card balance with my Gift Card and/or E-Gift Card?
No. The value of a Gift Card cannot be applied as payment to any account.
What Happens if I'm Returning Merchandise Purchased with a Gift Card?
If you return merchandise purchased with a Gift Card, you will be issued a return merchandise gift card for the value of your credit.
Can I Dispose of my Gift Card once I've Spent Its Entire Value?
We recommend you hold on to the gift card in the event an item is cancelled from your order, for which you will not be charged. Only after you have exhausted the balance of your gift card, you may dispose of the card. It is not reloadable.
For your convenience, we can include a gift invoice (which doesn't reveal the cost of the gift item) and/or personalized message and ship the gift directly to the recipient of your gift. You can take advantage of our gift service by selecting the gift option during the checkout process.
To help you find the absolute best fit possible, we've provided Size Charts & Measuring Tips to assist you when making your selections.
Coupon codes may be redeemed by entering the code in your shopping bag in the box labeled "Enter Coupon Code:" and clicking "Apply". The discount will be reflected on applicable items and in your order total.
Please note: avenue.com is only able to apply one coupon code per transaction. Coupons are not valid on gift cards, e-gift cards or Outlet merchandise. Please review the disclaimer on the individual coupons for other exclusions and restrictions.
Check the offer carefully; sometimes only specific colors or sizes are offered at the reduced prices. If the item is offered at the reduced price, you can complete the checkout process and then Contact Us -- we will be happy to issue a credit for the reduced price or send an explanation to you.