Billing & Payment
-
We accept the following credit cards for online and phone purchases: Avenue® credit cards, VISA®, MasterCard®, Discover/Novus®, and the American Express® card. We also accept PayPal for online orders.
Please note that we do not accept cash, personal checks or money orders for any purchases. We also do not ship orders C.O.D.
-
If you have an Avenue® credit card, you now have access to view your information online by going to the website operated by Comenity Bank, the credit card account issuer. (Since it isn't operated by Avenue, it will require a separate login.) You can pay your bill online, check your account status, update your personal information, add authorized buyers to your account, request a card upgrade and request a credit limit increase. It's all so easy!
-
Please send your payment (include your account number) to:
Comenity - Avenue
P.O. Box 659584
San Antonio, TX 78265-9584 -
The order total on your checkout page includes all items ordered, shipping & handling, discounts, coupons and any taxes charged. Sometimes the invoice total included in your package may vary if an item becomes unavailable. Shipping & handling and taxes charged to you will be adjusted according to the new order total. If an item is backordered, the charge for that item, including any shipping & handling charges not applied to the original shipment and any taxes, won't be charged to your account until the backordered item ships.
-
Exchanges
Credit card exchange orders can be processed quicker by phone by calling us toll-free at 1-888-843-2836. For an exchange order, we will issue a credit to the credit card on the original order. You may see a debit and credit for the original transactions or the two transactions may offset one another. The original credit card will be charged for the exchanged item. If you want to exchange an item and not phone it in, please complete the order blank on the back of your invoice.Returns
For returns, please allow 3-4 weeks for your refund to process. We will issue a credit to your original method of payment less shipping & handling charges. For credit card orders, please allow 1-2 billing statements for your credit to appear.To check on the status of your exchange or return, please call us toll-free at 1-888-843-2836.
-
For shipments to AL, AZ, CA, CT, DE, FL, GA, IL, IN KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, VA, WA and WI, the appropriate sales tax will be added to your order.
Although we, as the seller, may not be obligated to collect your state's sales tax, your purchase is subject to state sales tax unless it is specifically exempt from taxation. The purchase is not exempt merely because it was made over the Internet or by other remote means. Your state, if it imposes a sales tax, may require that you report and pay the tax due on your purchase. Details of how to file a state sales or use tax return may be found on your state's department of revenue website.
-
To redeem Gift Cards and E-Gift Cards online, simply enter the card number and PIN number in the Gift Card box at checkout. If the order amount exceeds the card amount, a credit card will be required to cover the remaining balance.
In the event you return merchandise from an order placed with a gift card, the refund will be loaded back on the gift card. We recommend you do not dispose of the original gift card until you are satisfied with your purchase. -
During the checkout process, simply enter the Merchandise Gift Card number in the required field. The amount of the Merchandise Credit will automatically be deducted and your discount will be reflected on your order total.
-
Coupon codes may be redeemed by entering the code in your shopping bag in the box labeled "Enter Coupon Code:" and clicking "Apply". The discount will be reflected on applicable items and in your order total.
Please note: avenue.com is only able to apply one coupon code per transaction. Coupons are not valid on gift cards, e-gift cards or Outlet merchandise. Please review the disclaimer on the individual coupons for other exclusions and restrictions. -
PayPal is a safe and easy way to pay online.
Pay with your credit card without entering your credit card number on our website.
Secure:
- Never expose your credit card number to the merchant.
- 100% protection against any unauthorized payments sent from your account.
- Every purchase confirmed with an email receipt.
Convenient:
- Speed through checkout whenever you shop online.
- Pay with your credit card, debit card, or bank account. Your choice.
- No need to retype your financial information.
-
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
Simply shop online and add items to your shopping bag and checkout as normal. At checkout choose Installments by Afterpay as your payment method. First time customers will need to register with Afterpay and provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify. Installments by Afterpay is only available for US orders.
How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted automatically every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.What if I can’t pay an Afterpay installment?
If you fail to make a payment, you will be charged an $8 late payment fee, and an additional $8 fee if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order amount. For more details, please see terms and conditions: https://www.afterpay.com/purchase-payment-agreementWhat products are not eligible for purchase using Installments by Afterpay?
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.How do I return or exchange an item purchased using Installments by Afterpay?
If you have changed your mind, you can return your Afterpay purchase by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.comWhere can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/privacy-policy If you have any questions about your Afterpay account, please contact Afterpay directly via web form at https://help.afterpay.com/hc/en-us
GET SOCIAL
- we accept:
