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Site Difficulties

Unable to Checkout or Add to Basket

If you unable to select Express or Premium Delivery, the following may be causing the error:

  1. You have a backordered item; backordered items can only be shipped Standard Delivery..

  2. You are purchasing a Gift Card, which is mailed first class separate from your order.

Was the credit card number and/or the expiration date correct? Double check all your personal and billing information and try again.

If you're still having problems checking out or adding products to your basket, you can Contact Us or call us toll-free at (888) 843-2836 from 6:00 am to Midnight ET.

I Placed an Order Online but Didn't Receive an Email Confirmation

When you completed the checkout process online, you should have received a confirmation email within 5-20 minutes. If, after 20 minutes, you have not received an email from us confirming your order, you should check the status of your order online.

If you do not see your order in your account history, you can Contact Us or call us toll-free at (888) 843-2836 from 6:00 am to Midnight ET.  Please have your order confirmation number available.

Why Can't I Track My Order

Whenever possible we will provide tracking links so that you may track your order's progress online. Unfortunately, we are not able to provide tracking links or information for every package as this information is not always provided to us. When this is the case, please rest assured knowing that your package will arrive within the quoted timeframe on your order confirmation.