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International Shipping

Can my order be delivered internationally?
Yes. We have partnered with a third party vendor to support international orders in select countries. Enjoy shopping with the benefit of seeing product prices in your local currency, guaranteed order totals, cost-effective international shipping and more. We currently ship to the following countries:
  • Australia
  • Bahamas
  • Belgium
  • Brazil
  • Canada
  • Finland
  • France
  • Germany
  • Greece
  • Iceland
  • Israel
  • Italy
  • Jamaica
  • Mexico
  • Netherlands
  • Portugal
  • Spain
  • Trinidad and Tobago
  • United Kingdom
  • Uruguay
How will I know how much my order will cost?
Add items to your basket and select the checkout button. Your order will be calculated in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.
What payment options does Avenue support for international orders?
Currently, we support Visa, MasterCard, PayPal and American Express.

Your credit card will be billed by by our third party vendor, Borderfree. Your credit card statement will read BF Merchant where BF denotes the Borderfree network.

What are my international shipping options?
The following is a summary of delivery timetables for our international orders. You will be quoted a delivery time frame. The time frame is based on your selected destination country and the shipping methods available for the items in your shopping cart.

Destination

Delivery Timetable

Australia 8-15 business days
Bahamas 4-10 business days
Belgium 8-12 business days
Brazil 8-15 business days
Canada 5-20 business days
Finland 12-18 business days
France 6-14 business days
Germany 6-14 business days
Greece 6-14 business days
Iceland 7-15 business days
Israel 6-14 business days
Italy 6-14 business days
Jamaica 9-16 business days
Mexico 6-14 business days
Netherlands 8-15 business days
Portugal 6-14 business days
Spain 6-14 business days
Trinidad and Tobago 9-16 business days
United Kingdom 6-14 business days
Uruguay 5-15 business days
Shipping Charges
We currently offer only Standard shipping for international orders. Rates for destinations we serve are listed below.

Destination

Flat Rate

Free Shipping
Over

Australia AUD 34.99 AUD 200
Bahamas BSD 19.99 BSD 150
Belgium EUR 24.99 EUR 135
Brazil $30.00 $175.00
Canada CAD 16.99 CAD 200
Finland EUR 24.99 EUR 135
France EUR 16.99 EUR 135
Germany EUR 16.99 EUR 135
Greece EUR 24.99 EUR 135
Iceland EUR 24.99 EUR 135
Israel ILS 100 ILS 585
Italy EUR 16.99 EUR 135
Jamaica JMD 3,540 JMD 21,090
Mexico MXN 300 MXN 2,000
Netherlands EUR 16.99 EUR 135
Portugal EUR 24.99 EUR 135
Spain EUR 16.99 EUR 135
Trinidad and Tobago $30.00 $175.00
United Kingdom GBP 16.99 GBP 100
Uruguay UYU 940 UYU 3,900

*Express and Premium delivery options are not available for international orders.

When am I billed?
Your credit card will be billed by our vendor at the time your items leave the United States.
How much duty and taxes are charged on international orders?
Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that we support.

International taxes (such as Value Added Tax, or VAT) are set by the destination country.

You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the international checkout.

Are there any items that cannot ship to my country because they are restricted?
If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, you will be notified during the checkout process. Unfortunately, we do not currently support the sale of gift cards to international customers for internationally-shipped orders.
Do you ship to US military addresses (APO/FPO)?
Orders shipping to US military addresses should go through our U.S checkout process, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the United States. Simply click the flag at the top of the page to select a different country.
How can I track my international order?
You can track the progress of your international package(s) here.
Who should I contact if I have questions relating to my order after I have made a purchase?
Please contact us at 1-740-964-5847 will gladly assist you with any questions relating to your international order.
Can I purchase or redeem international gift cards?
Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.
What is your return policy for international orders?
If you would like to return your order by mail, please contact our Customer Service department at 1-740-964-5847. They will issue you a Return Authorization and give you further instructions. We are not able to accept returns without a Return Authorization.

Your online purchase cannot be returned in-store. You will be responsible for all return shipping and restocking fees. We will not reimburse you for original shipping costs.

Please note: returns will be credited in the same currency and exchange rate as your original order.

Please note: returns will be credited in the same currency and exchange rate as your original order.

Can I register for an Avenue.com account?
We are unable to offer account registration to our international customers at this time.

Because we use a 3rd party to ship our orders out of the United States, international customers have to input their addresses and payment information each time they shop. We are sorry for the inconvenience.