Q. How do I place an order online?
A. Ordering is quick, easy and secure. Our online ordering system provides you with all the necessary links, prompts and messages to ensure order accuracy and to help you have an enjoyable shopping experience. Add at least one item to your shopping bag and then go to checkout (or click the Shopping Bag button next to the Search button). During checkout, you can select shipping options, add billing and shipping addresses, and enter payment information. Please review your order before it is final, to ensure everything is correct. You may go back to your shopping bag at any time and make changes to the color, size, or quantity of an item. We accept the following credit cards for online purchases: Avenue®, VISA®, MasterCard®, Discover®, and American Express®, as well as PayPal and AfterPay. Please note that we do not accept cash, personal checks or money orders. We also do not ship orders C.O.D. At the end of your checkout process, we will provide you with online message notifying you that your order is being processed. You may print this message for your records. Subsequently, you'll receive an official order confirmation via the email address in your account profile.
Q. How do I place an order by phone?
A. Call us toll-free 6:00 am - Midnight ET at 1-888-843-2836
Q. Do you accept orders with a Check or Money Order?
A. Please note that we do not accept cash, personal checks or money orders for online or phone purchases.
Q. How do I place an order with a Merchandise Gift Card?
A. If you would like to place an order using a merchandise gift card, simply enter the number of your merchandise gift card in the gift card box at checkout. If the amount on the merchandise gift card doesn't cover your purchase, you will be asked to provide an additional method of payment.
Q. How do I redeem my coupon online?
A. Coupon codes may be redeemed by entering the code in your shopping bag in the box labeled "Promo Code:" and clicking "Apply". The discount will be reflected on applicable items and in your order total. Please note: avenue.com is only able to apply one coupon code per transaction. Coupons are not valid on gift cards, e-gift cards or Outlet merchandise. Please review the disclaimer on the individual coupons for other exclusions and restrictions.
Q. What is PayPal?
A. PayPal is a safe and easy way to pay online. Pay with your credit card without entering your credit card number on our website. Secure: Never expose your credit card number to the merchant. 100% protection against any unauthorized payments sent from your account. Every purchase confirmed with an email receipt. Convenient: Speed through checkout whenever you shop online. Pay with your credit card, debit card, or bank account. Your choice. No need to retype your financial information.
Q. What is Installments by Afterpay?
A. Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. Simply shop online and add items to your shopping bag and checkout as normal. At checkout choose Installments by Afterpay as your payment method. First time customers will need to register with Afterpay and provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify. Installments by Afterpay is only available for US orders. How does the payment schedule work? All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted automatically every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so. What if I can’t pay an Afterpay installment? If you fail to make a payment, you will be charged an $8 late payment fee, and an additional $8 fee if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order amount. For more details, please see terms and conditions: https://www.afterpay.com/purchase-payment-agreement What products are not eligible for purchase using Installments by Afterpay? Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders. How do I return or exchange an item purchased using Installments by Afterpay? If you have changed your mind, you can return your Afterpay purchase by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at [email protected] Where can I find out more about Afterpay? If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/privacy-policy If you have any questions about your Afterpay account, please contact Afterpay directly via web form at https://help.afterpay.com/hc/en-us
Q. What domestic shipping methods and delivery times do you use?
A. Based on your shipping address, we determine the most efficient shipping carrier for your order. Carriers that may be used include the U.S. Postal Service (USPS) and FedEx. Pending credit card approval, in-stock merchandise sent via: Standard Delivery will arrive in 7-10 business days, to the contiguous US. For deliveries to AK, HI, APO, FPO and US Territories, please allow 20 business days for delivery. In rare occasions, a shipment may experience a delay in delivery and not reach you in the time expected. If your expected delivery date has passed, please check your order status online or call customer service at 1-888-843-2836.
Q. Do you ship internationally?
A. Unfortunately, we are unable to ship internationally at this time.
Q. How can I track my delivery?
A. Once your order has been shipped, we send notification to the email you provided when placing your order. This notification should include a tracking number which you can use to track your package from our distribution center right to your door. We also include the tracking number in the account order history of registered users. NOTE: if you don't see delivery information when you click on your order-tracking link, don't worry. Occasionally, there may be a 24 hour delay in viewing tracking progress from the point of our transmission to the shipper's first scan at one of their destination points. We ask that you please allow sufficient time for the shipper to provide updates regarding the progress of your order prior to contacting us. As soon as we release it to a shipping carrier, you can track it from our distribution center right to your door.
Q. Can I ship to Multiple Addresses?
A. Call avenue.com at 1-888-843-2836.
Q. What do I do if I have questions about my order?
A. Call avenue.com at 1-888-843-2836.
Q. I'm having trouble logging in to my account and need to reset my password
A. Visit our easy step-by-step guide here or call avenue.com at 1-888-843-2836.