Q. How do I place an order online?
A. Ordering is quick, easy and secure. Our online ordering system provides you with all the necessary links, prompts and messages to ensure order accuracy and to help you have an enjoyable shopping experience. Add at least one item to your shopping bag and then go to checkout (or click the Shopping Bag button below the search box). During checkout, you can select shipping options, add billing and shipping addresses, and enter payment information. Please review your order before it is final, to ensure everything is correct. You may go back to your shopping bag at any time and make changes to the color, size, or quantity of an item. We accept the following credit cards for online purchases: Avenue®, VISA®, MasterCard®, Discover®, and American Express®, as well as PayPal. Please note that we do not accept cash, personal checks or money orders. We also do not ship orders C.O.D. At the end of your checkout process, we will provide you with online message notifying you that your order is being processed. You may print this message for your records. Subsequently, you'll receive an official order confirmation via the email address in your account profile.
Q. How do I place an order by phone?
A. Call us toll-free 6:00 am - Midnight ET at 1-888-843-2836
Q. Do you accept orders with a Check or Money Order?
A. Please note that we do not accept cash, personal checks or money orders for online or phone purchases.
Q. How do I place an order with a Merchandise Gift Card?
A. If you would like to place an order using a merchandise gift card, simply enter the number of your merchandise gift card in the gift card box at checkout. If the amount on the merchandise gift card doesn't cover your purchase, you will be asked to provide an additional method of payment.
Q. How do I redeem my coupon online?
A. Coupon codes may be redeemed by entering the code in your shopping bag in the box labeled "Enter Coupon Code:" and clicking "Apply". The discount will be reflected on applicable items and in your order total. Please note: avenue.com is only able to apply one coupon code per transaction. Coupons are not valid on gift cards, e-gift cards or Outlet merchandise. Please review the disclaimer on the individual coupons for other exclusions and restrictions.
Q. What is PayPal?
A. PayPal is a safe and easy way to pay online. Pay with your credit card without entering your credit card number on our website. Secure: Never expose your credit card number to the merchant. 100% protection against any unauthorized payments sent from your account. Every purchase confirmed with an email receipt. Convenient: Speed through checkout whenever you shop online. Pay with your credit card, debit card, or bank account. Your choice. No need to retype your financial information.
Q. What is Installments by Afterpay?
Q. What domestic shipping methods and delivery times do you use?
A. Based on your shipping address, we determine the most efficient shipping carrier for your order. Carriers that may be used include the U.S. Postal Service (USPS) and FedEx. Pending credit card approval, in-stock merchandise sent via: Standard Delivery will arrive in 7-10 business days, to the contiguous US. For deliveries to AK, HI, APO, FPO and US Territories, please allow 20 business days for delivery. Express Delivery will arrive in 3-4 business days if ordered by 1:00 PM (CT). Express delivery is not available for AK, HI, APO, FPO and US Territories. Premium Delivery will arrive in 1-2 business days if ordered by 1:00 PM (CT). Premium delivery is not available for AK, HI, APO, FPO and US Territories. In rare occasions, a shipment may experience a delay in delivery and not reach you in the time expected. If your expected delivery date has passed, please check your order status online or call customer service at 1-888-843-2836.
Q. Do you ship internationally?
A. Unfortunately, we are unable to ship internationally at this time.
Q. How can I track my delivery?
A. Once your order has been shipped, we send notification to the email you provided when you order. This notification should include a tracking number which you can use to track your package from our distribution center right to your door. We also include the tracking number in the account order history of registered users. NOTE: if you don't see delivery information when you click on your order-tracking link, don't worry. Occasionally, there may be a 24 hour delay in viewing tracking progress from the point of our transmission to the shipper's first scan at one of their destination points. We ask that you please allow sufficient time for the shipper to provide updates regarding the progress of your order prior to contacting us. As soon as we release it to a shipping carrier, you can track it from our distribution center right to your door.
Q. Can I ship to Multiple Addresses?
A. Call avenue.com at 1-888-843-2836. For international orders, please call 1-925-273-6992.
Q. What do I do if I have questions about my order?
A. Call avenue.com at 1-888-843-2836.
Q. I'm having trouble logging in to my account and need to reset my password
A. Visit our easy step-by-step guide here or call avenue.com at 1-888-843-2836.