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*Please note, due to the current weather conditions, we're experiencing delays with both our warehouse being able to ship orders as well as with couriers being able to process deliveries. As soon as we have an update on the status of your order, you'll receive notification from us. If you have any concerns, please don't hesitate to reach out to our Customer Care team.


We will be able to help you with your questions better if you login to your account.

To place an order by phone, or to speak with an Avenue® Customer Service Representative, call toll free at 1-888-843-2836 or email us at [email protected]

If you didn't find the answer(s) you were looking for in our Customer FAQ Section  please fill out the following form and we will get back to you quickly. To help us to respond to you faster, please be as accurate as possible when you describe the issue you are having in the form below.

  1. If you are having any problems paying your Avenue® credit card bill online, would like to request a credit limit increase, or need your account number please contact 1-800-967-1398 (TDD/TTY 1-800-695-1788) or visit our credit website.
  1. Did you forget to add something to your order? Our ordering system works to get your order to you as quickly as possible. We are unable to process changes to an order once it has been submitted. If you would like to add to an existing order, we encourage you place a new order.
  2. Did you forget to add your coupon code? Discounted totals are calculated when an order is submitted for processing. We encourage you to use your promotional code on any future order prior to the expiration date. *Coupon codes should be entered in the "Promo Code" box located in the shopping bag.*
  3. Would you like to sign up to receive our emails? Click here to subscribe to our mailing list.
  4. Would you like to unsubscribe from our email list? Click here to remove your name from our mailing list.
  5. Do you need to return an item? Please review our returns section to find out more information.

 

This is a very secure form, so you can feel completely comfortable entering any personal information. Avenue.com respects your privacy. Please read our privacy policy