- Where Is My Order/Backorder?
You can instantly review the status of pending and past orders placed online on our site.
Sometimes there can be a brief delay in displaying your order online. If you don't see your order details right away, please check again with us in a few hours. If you're a registered user or gave your email address to us over the phone, you will be receiving an email from us when your order has shipped. Please keep an eye out for it.
ORDER STATUS Your order status information can be accessed anytime by clicking on the Order Status button located at the top of every page.
- How Can I Track Delivery
Once your order has been shipped, we send notification to the email you provided when you order. This notification should include a tracking number which you can use to track your package from our distribution center right to your door.
We also include the tracking number in the account order history of registered users.
NOTE: if you don't see delivery information when you click on your order-tracking link, don't worry. Occasionally, there may be a 24 hour delay in viewing tracking progress from the point of our transmission to the shipper's first scan at one of their destination points. We ask that you please allow sufficient time for the shipper to provide updates regarding the progress of your order prior to contacting us.
As soon as we release it to a shipping carrier, you can track it from our distribution center right to your door.
- How Long Will It Take to Receive My Order?
- Has My Return Been Received?
Checking the status of a return is easy, simply View Your Order Status. When your return has been received, it will be listed on your Order Status as returned.
If you are a registered user, or gave your email address to us over the phone, a Return Received email will be sent directly to your email address when your return is received and processed.
Please allow 3-4 weeks from the time you ship your return to us to process your refund or credit. We will issue a credit to your original method of payment, less shipping and handling charges. For credit card orders, please allow 1-2 billing statements for your credit to appear. (Note: if your return disqualifies you from multiple-item pricing, your invoice will be adjusted to the single unit price.) We can't refund shipping and handling charges, or return postage. Please refer to your invoice for complete details. To check on the status of your return, please check your Order Status
To check on the status of your return, please check your Order Status
- How Do I Add an Item to My Order?
An item can be added to your order if your order has not been processed. Please check your Order Status to determine the status of your order. If your order hasn't been processed, please call us toll-free at (888) 843-2836 to have the item added. Please have your order information ready. If your order is being processed, you will have to place a new order for the additional item. We apologize for any inconvenience.
- How Do I Delete an Item from My Order?
An item can be deleted if your order has not been processed. Please check your Order Status to determine the status of your order. If the order has not been processed, please call us toll-free at (888) 843-2836. Please have your order information ready. If your order has been processed, please return the item using the instructions on your packing slip. See instructions for returning an item.
- What Do I Do if I Have Received a Wrong Item?
We sincerely apologize if we have sent the wrong item to you. You may place a new order on our website and return the wrong item using the instructions on the back of the packing slip. Or call us toll-free at (888) 843-2836. We will issue a credit to the original credit card for the wrong item and charge your card for the correct item when it has shipped.
- What Do I Do if an Item Is Missing from My Order?
If an item is missing from your package, but listed on the packing slip as shipped, it may have been shipped separately or was backordered. Please check your Order Status to determine if the item's backordered.
If the item isn't backordered, please Contact Us or call us toll-free (888) 843-2836.
- Why Isn't My Order Appearing Online?
You won't be able to see the shipped date and other details of your order for 24 to 48 hours. If, after 48 hours, your order isn't appearing, please call our Customer Service Representatives toll-free at (888) 843-2836.
- Why Did the Status of My Item Change from Available to Backordered?
We apologize for this inconvenience. When you placed your order, the merchandise appeared to be available. Unfortunately, at shipping time, the merchandise wasn't available, then placed on backorder. Your invoice should indicate the date we expect to fill your backorder.
We understand how frustrating this can be. We strive to fill all orders in a timely manner. Please be assured that we don't charge your credit card or other method of payment for any items until they are shipped.