- Shipping Charges
up to $150
Standard (7-10 business days) $7.95 FREE Express* (3-4 business days) $16.95 $16.95 Premium* (1-2 business days) $24.95 $24.95 Ship-to-Store** (7-10 business days) $4.95 $4.95
*Express and Premium delivery options are not available for AK, HI, APO, FPO and US Territories.
**Ship-to-Store is available in select Avenue store locations only.
- Shipping Methods and Delivery Times
Based on your shipping address, we determine the most efficient shipping carrier for your order. Carriers that may be used include the U.S. Postal Service (USPS) and FedEx.
Pending credit card approval, in-stock merchandise sent via:
Standard Delivery will arrive in 7-10 business days, to the contiguous US. For deliveries to AK, HI, APO, FPO and US Territories, please allow 20 business days for delivery.
Express Delivery will arrive in 3-4 business days if ordered by 3:00 PM (ET). Express delivery is not available for AK, HI, APO, FPO and US Territories.
Premium Delivery will arrive in 1-2 business days if ordered by 3:00 PM (ET). Premium delivery is not available for AK, HI, APO, FPO and US Territories.
In rare occasions, a shipment may experience a delay in delivery and not reach you in the time expected. If your expected delivery date has passed, please check your order status online or call customer service at 1-888-843-2836.
Gift cards are shipped via First Class Mail and will arrive within 5 business days.
At this time, we do not ship internationally.
- How Can I Track My Delivery?
Once your order has been shipped, we send notification to the email you provided when you order. This notification should include a tracking number which you can use to track your package from our distribution center right to your door.
We also include the tracking number in the account order history of registered users.
NOTE: if you don't see delivery information when you click on your order-tracking link, don't worry. Occasionally, there may be a 24 hour delay in viewing tracking progress from the point of our transmission to the shipper's first scan at one of their destination points. We ask that you please allow sufficient time for the shipper to provide updates regarding the progress of your order prior to contacting us.
As soon as we release it to a shipping carrier, you can track it from our distribution center right to your door.
- Using a P.O. Box as a Shipping Address
We encourage you to use a street address as your ship-to address. When you use a street address, it's much more likely that your order will be shipped by a carrier who provides timely and accurate online tracking information. We are happy to send your order to a P.O. Box via USPS, but tracking information may not be available.
- Shipping to Multiple Addresses
At this time, we do not offer the ability to ship to more than one address for one order. To ship to more than one address, you must place a separate order for each address.
- Track Return
If you returned an item with our Customer Return Label via FedEx Smartpost Networked with USPS: Utilizing the tracking number associated with your label, please login to fedex.com to see if the package has been received by us. After we receive your package, check your order status to see if we have processed your return. Once we have, the status of your item will change to Returned. Return processing typically takes up to three weeks from the time you mail the return. Please allow sufficient time for returned item(s) to be received and processed.
- How do I place a Ship to Store order?
- All items on avenue.com are available for ship to store, except gift cards and e-gift cards. This convenient feature allows you to shop online and pick-up your purchase in-store!
- Place the item(s) in your bag and click the begin checkout link.
- Once in checkout, select the “Ship order to my avenue location” option.
- You will be given the opportunity to search for the store using either the city and state or zip code.
- Your search results will include a list of eligible ship-to-store locations, click the select button for the store you would like to ship to. Only one store may be chosen per order. If no stores appear, select another zip code or close the window and choose to ship to an alternate shipping address (i.e. your home) during the checkout process.
- You can then proceed to the next phase of checkout.
- After you place your order, you will receive a series emails from us:
- Order confirmation email: verifies we have received your order. Do not proceed to the store yet.
- Ship Confirmation email verifies that your order has been shipped and the credit card charged. You will receive a tracking number in order to monitor the shipping status of your order.
- Pick Up Notification email lets you know when your shipment had arrived at the store.
- Can I expedite my shipment to the store?
When items are shipped to an Avenue store, they are eligible for standard shipping only. You can expect your order to arrive at the store within 7-10 business days.
- Can I track my shipment to the store?
Yes. Items are shipped using FedEx Ground. You will be provided with a tracking number in your shipment confirmation email.
- When can I pick up my order at the store?
- You will receive a notification via email once your package has been delivered to the store and it is ready to pick up. You will also receive email reminders at 7 days and 14 days, until the package has been picked up.
- Your package must be picked up within 21 days of the store receiving your package. After 21 days, any unclaimed items will be returned to our warehouse and you will receive credit for the item(s) (less a return fee of $7.95) within 30 business days. A reminder email will get sent out when the package is shipped back to our warehouse. This will be the final notification you receive.
- What information do I need to pick up my order?
Please bring a copy of your order confirmation email and a valid government-issued photo ID.. You will also be asked to sign for your order when you pick it up.
- Can I have someone else pick up my order for me?
No, the order must be picked up by the customer’s name on the package and shipping invoice.
- What do I do if I want to return my order?
When your order arrives and you can return or exchange it at the avenue store! If you would prefer to return your order to avenue.com, please visit our returns page. If you have any questions, please feel free to contact us.
- What do I do if I have questions about my order?
Call avenue.com at 1-888-843-2836