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We will be able to help you with your questions better if you will login To place an order by phone, or to speak with an Avenue® Customer Service Representative, call toll free at 1-888-843-2836.

If you didn't find the answer(s) you were looking for in our help section, please fill out the following form and we will get back to you quickly. to help us to respond to you faster, please be as accurate as possible when you select your question from the category and subcategory dropdown menus below.

  1. If you are having any problems paying your Avenue® credit card bill online, would like to request a credit limit increase, or need your account number please contact 1-800-967-1398 (TDD/TTY 1-800-695-1788) or visit our credit website.

  2. Did you forget to add something to your order? Our ordering system works to get your order to you as quickly as possible. We are unable to process changes to an order once it has been submitted. If you would like to add to an existing order, we encourage you place a new order.

  3. Did you forget to add your coupon code? Discounted totals are calculated when an order is submitted for processing. Free gifts are also processed during this time. We encourage you to use your promotional code on any future order prior to the expiration date. *Coupon codes should be entered in the "coupon code" box located in the shopping bag.*

  4. Would you like to sign up to receive our emails? Click here to subscribe to our mailing list.

  5. Would you like to unsubscribe from our email list? Click here to remove your name from our mailing list.

  6. Do you need to return an item? Please review our returns & exchanges section to find out more information. Our system will automatically send you an email confirmation indicating receipt and processing of your returned item and credit. Please allow approximately 2-3 weeks from delivery to completely process through our system and generate your return credit.

This is a very secure form, so you can feel completely comfortable entering any personal information. Avenue.com respects your privacy. Please read our privacy policy.